Return Policy
We want you to feel confident when shopping with TENZENI. If you experience an issue with your order, please contact us and we will do our best to help.
Return Window
We accept return requests within [30 days] of delivery.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items
For hygiene and safety reasons, used personal grooming products may not be eligible for return unless they arrive damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within [7 days] of delivery.
Please include:
- Your order number
- A clear photo or video of the issue
- A brief description of the problem
Once reviewed, we will let you know the next steps.
Refunds
If your return or refund request is approved, your refund will be processed to your original payment method.
Please allow [5–10 business days] for the refund to appear, depending on your bank or payment provider.
Return Shipping
Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping fees, if any, may be non-refundable.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible. We can only cancel orders that have not yet been processed or shipped.